Refund policy
Due to the perishable nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed or shipped.
We carefully package all orders with appropriate insulation and cooling materials designed to keep products at safe temperatures for up to 2–3 days during normal transit conditions.
Shipping Delays
The only exception to this policy is when a carrier delay causes a package to arrive significantly later than the carrier's estimated delivery date and the product arrives unsafe for consumption.
To request a review of a delayed shipment, customers must:
Contact us within 24 hours of delivery.
- Provide photos of the package, shipping label, and product condition.
- Retain all packaging materials until the claim has been reviewed.
Refunds or replacements for carrier-related delays are issued at our sole discretion after verification of the delay and product condition.
We are not responsible for:
-Incorrect shipping addresses provided by the customer.
-Packages left unattended after delivery.
-Delays caused by weather, natural disasters, or circumstances beyond our control.
-Orders that arrive on time but are not promptly refrigerated or frozen by the recipient.
By placing an order, the customer acknowledges and agrees to these terms.